The following only includes non-personalized items:

If you are unsatisfied with your purchase, please e-mail themidnightcherub@gmail.com with your order number, a photo of your purchase and your reason for the dissatisfaction and we will provide you with a refund. This means you can keep the item and still receive your refund. We use the information you provide to improve our products and services. This must be done within the 14-day window. 

Some exceptions...
Certain types of items cannot be refunded, like personalized products (such as special orders that include baby's name, or personal note) unless items were received damaged, defective, or you received the incorrect item.

Exchanges
The fastest way to ensure an exchange is to request a return following the directions above and make a separate purchase for the new item. Don't forget to include your name, address an order number associated with your return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, you will be asked to attach a photo in your e-mailed request so we can address the issue immediately without any additional resources expended on your end.